Privacy Policy
Last Updated: June 30, 2026
This Privacy Policy explains what information Tidy Kitty Co. ("we," "us," "our") collects from you, how we use it, who we share it with, and your rights. By using our website or booking our services, you consent to the practices described here.
Information We Collect
Information you give us directly
- Your name, phone number, and email address
- Your service address and any access details you share
- Booking details (services requested, number of boxes, timing preferences, notes about your cats, special instructions)
- How you heard about us (referral source)
Information collected automatically
Basic technical information (browser type, general location) when you visit our website. We do not use tracking cookies to follow you across other sites.
How We Use Your Information
We use your information to:
- Schedule and provide the services you request
- Communicate with you about appointments, changes, and payments
- Follow up on services and gather feedback when helpful
- Send occasional service reminders (never marketing spam)
- Handle billing, deposits, and subscription payments
- Improve our services
Who We Share Your Information With
WE DO NOT SELL YOUR PERSONAL INFORMATION. We share it only with trusted service providers we rely on to run the business:
- Formspree processes contact form submissions and delivers them to us. See Formspree's privacy policy.
- Google (Google Calendar) helps us schedule and manage appointments. See Google's privacy policy.
- Stripe handles deposits, subscriptions, and other payments. Customers provide payment information directly to Stripe under their own security standards. We never see, collect, or store your card information. See Stripe's privacy policy.
- Netlify hosts our website. See Netlify's privacy policy.
We may also share information if required by valid legal process, or to protect our rights, property, or the safety of others.
Data Retention
We keep your booking and payment information for as long as we have a service relationship with you, plus a reasonable period afterward for tax, accounting, and record-keeping purposes (typically up to 7 years). You can request deletion at any time, though we may need to retain certain records for legal or accounting reasons.
Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, or destruction. Our website is served over HTTPS, and we use trusted third-party services for form processing and payment. No method of transmission or storage is 100% secure, but we work to keep your information safe.
Your Rights
You can:
- Ask what information we have on file for you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of any non-essential communications from us
To make any of these requests, text us at (209) 624-0088 or email tidykittyco@gmail.com. We'll respond within 30 days.
California Residents
Under the California Consumer Privacy Act (CCPA), you have additional rights, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, WE DO NOT SELL YOUR PERSONAL INFORMATION.
Children's Privacy
Our services are intended for adults booking on behalf of themselves or their households. We do not knowingly collect information from anyone under 13. If you believe a child has provided us information, contact us and we'll delete it promptly.
Third-Party Links
Our website links to third-party sites (Google, Yelp, Facebook, Instagram, TikTok, and our contact form provider). We are not responsible for the privacy practices of those sites. Please review their own privacy policies.
Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we'll change the "Last Updated" date at the top of this page. Significant changes will be communicated to active customers by text or email when reasonable.
Contact Us
Questions about this Privacy Policy or how we handle your information? Reach us at:
- Text: (209) 624-0088
- Email: tidykittyco@gmail.com
Tidy Kitty Co.
Serving the Tri-Valley and East Bay, California